23.1           The Company will use the personal information you provide to the Company to:

(a)        provide the Products and Services;

(b)        provide to Affiliates of the Company where reasonable or necessary in relation to the provision of the Products and Services, including provision of your information to Practitioners including Nurses, GPs, Specialists, dispensing chemists, partner pathology (testing) providers, and suppliers or subcontractors used in relation to the Online Shop;

(c)        process your payment for such Products and Services;

(d)        review and enhance the quality of the Services, including monitoring compliance with clinical care standards;

(e)        comply with reasonable requests by regulatory bodies including the General Medical Council, or as otherwise required by law or regulation;

(f)          where you request it or have otherwise consented, provide it to your insurance company(y/ies) who may contribute to the cost of the Products or Services you request to use;

(g)        provide information to your other healthcare providers; or

(h)        the detection of fraud.

23.2           We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms that apply to you and are integrated into these Terms.

23.3           We will not provide your personal information to any other persons or use it for any other purpose except as set out in this clause and in the Privacy Policy.

23.4           If you elect to pre-authorise a treatment via an insurance company, you acknowledge and agree that it may be necessary to provide access to your contact, personal, medical, treatment, outcomes or other information, to your insurer to facilitate your request and the insurer’s quality control and clinical practice requirements. Alternatively, the insurer may contact you with a separate consent form, requesting that you allow them to request information from us relating to your claim.

23.5           The Company retains the right to use anonymised data for purposes including (without limitation) research.

23.6           The Company uses a third party to process payments and refunds. We do not store your credit card details. Credit card details are stored securely with a third party in the eventuality of payment being required for future purchases or shortfalls in payments by insurers.

23.7           Authorised members of the Company’s clinical team may utilise consultation recordings for audit and quality monitoring purposes.