Q. What age can I see a counsellor?

A. The minimum age for a confidential babylon Therapy appointment is 16.


Q. When can I see a counsellor?

A. babylon Therapy counsellors are currently available 3 to 4 days a week. When you book an appointment we will select the next next available appointment, closest to the time you have selected.


Q. How much is a counselling session?

A. babylon Therapy sessions cost £49 for a 50 minute session.


Q. Who are the counsellors?

A. You can see our counsellors here.


Q. Can I access this from Ireland?

A. babylon Therapy is currently available in the UK only.


Q. How long is the session?

A. Sessions last 50 minutes.


Q. What can I expect from my session?

A. In your first session, your therapist will typically ask you some questions to find out about your main difficulties and what you would like help with. They may ask you about past difficulties, your family, your childhood, relationships, current symptoms and the impact your difficulties are having on your day-to-day life. It can be difficult to talk about your feelings but your therapist should make you feel comfortable and at ease. You will hopefully agree a plan about what type of therapy is appropriate for you and how many therapy sessions you may need. It may take a few sessions for your therapist to fully understand your difficulties and decide on the best course of treatment for you. On-going sessions will be with the same counsellor wherever possible.


Q. Will my information be shared?

A. You can choose to have your therapy notes shared with your regular GP, but you do not have to do this.


Q. Can I book in for a series of counselling sessions?

A. Yes, you can. You can discuss this with your counsellor during your first session. You can book in advance for a series of counseling or CBT sessions, and your therapist will help you decide what is best for you.


Q. As an NHS member – do I get this free?

A. I’m afraid not, as babylon is a private service and not funded through the NHS. The price for therapy sessions is £49.


Q. What happens if I cancel?

A. You can cancel your appointment at any time via the app. With more than 24 hours notice, we can give you a full refund – simply contact with your name and appointment date and time. If cancellation is within 24 hours of your appointment we will not be able to provide a refund.



If your therapist thinks that you are a serious risk to yourself or others, or someone else may be at risk, then they have a duty of care to report this to the relevant parties/organisations. Where possible the therapist will discuss this with you. If you have any questions regarding this, please discuss with your therapist.