We may amend these from time to time as set out in clause 3. Please check to ensure you understand the Terms that will apply at the time you enter into any transaction with the Company. These Terms were most recently updated on 18 February 2015.


1.1  When the following words with capital letters are used in these Terms, this is what they will mean:

(a)  "Advice" means the advice or other services provided by a Practitioner or the Company to a User through the App or otherwise facilitated by the Company.

(b) Affiliates: those persons providing Services or Products through the Company or its App or ordered through the Company or its App, including suppliers and Practitioners and any subcontractors to the Company.

(c) App: means the babylon mobile application provided by the Company and available via the Apple App Store or Google Play Store.

(d) Company: Babylon Healthcare Services Limited registered in England and Wales with company number 9229684 with registered office at Floor 1, 60 Sloane Avenue, London, SW3 3XB.

(e) Distance Selling Regulations: EU (Consumer Information, Cancellation and other Rights) Regulations 2013 as implemented under UK and Irish Law.

(f)  Event Outside Our Control: is defined in clause 8.2.

(g)  Materials: means any materials, documents, information, intellectual property or other assets belonging to the Company and/or any Affiliate.

(h)  Online Shop: means the facility provided to Users on the App for ordering and/or purchasing non-pharmaceutical and non-testing Product/s from a third party supplier.

(i)  Practitioner: the medical health practitioner carrying out or providing the Services to include but not limited to a registered general practitioner ("GP"), registered nurse ("Nurse") or registered medical specialist clinician or consultant ("Specialist") registered, as applicable, with the relevant body in the United Kingdom or Ireland.

(j)  Product: any physical product ordered by you through the Company’s App or which the Company provides to you. 

(k) Services: any services that the Company provides to you or which you order or access through the Company’s App

(l)  Terms: the terms and conditions set out in this document including the Schedules.

(m)  User: means a customer of the Company who makes use of the Services and/or orders or purchases Products via the App.

(n)  In writing or written: shall include in relation to any communication from the Company or its Affiliates, any email, on-screen alert, on-screen notification, prompt, field or other communication of information to you from the Company or its Affiliates and in relation to any communication from you to the Company shall include any email address provided to you by the Company for such communication.