As much as we prefer the positive feedback, we know we don't always get it right. When this happens we work hard to fix the problem, and we do our very best to make sure it never happens again. Here's everything you need to know about making a complaint to our team, and if you think we've missed anything out, please contact us at email@example.com
Q. If I want to make an official complaint what is the process?
A. You would need to put your complaint in writing and address an email to the Complaints Manager at firstname.lastname@example.org. The Complaints Manager will contact you within two working days of receiving your email to discuss the detail of your complaint.
Q. My complaint was not resolved to my liking, what do I do now?
A. To speak with the Complaints Manager directly please contact 0203 637 1273 between the hours of 8:30am - 6pm Monday to Friday. Alternatively, please address an email to the Complaints Manager at email@example.com who will contact you within two working days.