GP Consultations

If you're using babylon from within the UK you can speak to a doctor within minutes between the hours of 8am and 8pm, 7 days a week. If you're using babylon in Ireland, you can speak to a GP within minutes between the hours of 8am and 8pm Monday to Saturday.


Q. I have a medical question or health concern about myself or my child, what do I do?

A. You can book a consultation with a babylon GP to discuss your health questions, or use the Ask function to get a quick text response. Please note that if you are booking on behalf of your child you will need to register them in your Family Accounts and book the consultation in their name. 


Q. Do I need to be present if my child needs a consultation?

A. If your child is under the age of 16 years then you will need to be present during the consultation. You must also ensure that the consultation is booked as a video consultation. 


Q. How do I book a GP consultation?

A. To book a consultation to speak with a GP, select Book a Consultation from the Home Screen. You will be prompted to select a date and time and whether or not you would prefer a phone or video consultation. Enter any additional notes or a photo you would like the GP to see and tap on the green tick.  


Q. Can I cancel my appointment?

A.  Yes. The only way to do this is by using the app. Select 'Clinical records' from the Home Screen, tap on Appointments, select the upcoming appointment you wish to cancel and tap Cancel. You will receive an email confirming your cancellation.


Q. Will I be charged for cancelling my appointment? 

A. If you are a Pay-as-you-go member, you can cancel appointments up to two hours before your consultation without any further charge. If you book a consultation by mistake, you have five minutes after booking to cancel the appointment before you are charged. 

If you have subscribed, there will be no additional charge for GP appointments or cancellations.  


Q. I had connection issues and missed my consultation, will I be refunded?

A. No. You need to ensure that at the time of your consultation you have a good WiFi or mobile internet connection.


Q. I missed my appointment, what do I do?

A. The easiest way to speak with a doctor is to book another consultation using the app. If you think you're having technical difficulties or connection issues please ensure you have good WiFi or mobile internet connection before the time of your appointment. If you continue to experience issues please email and a member of our operations team will be in contact as quickly as possible.  


Q. Can I see a consultant at babylon face to face in person?

A. No all of our consultations are held virtually. If a physical examination is required then the GP or specialist will request that you have further tests externally.


Q. Can I request to have the same consultant each time?

A. Unfortunately not. The GP available will depend on the day and time requested. The GP you book a consultation with will, however, be able to refer to your previous appointment notes.


Q. Can I choose a female or male GP?

A. We do not currently have the option to choose a female or male GP in the app. Please contact us at if this is an issue and our clinical support team will assist you. 


Q. What happens with my consultation recording?

A. To reassure you to begin with, babylon will never give any other organisation access to personal data, and holds all personal data with technical and organisational security which complies with the keeping of health records. 

You can see a full recording of your session when you go to Clinical Records - perfect for those times when you can't remember everything that was said. Don't worry, all recordings are encrypted and accessible to you, your therapist and  members of the babylon clinical team managing your care, for the purpose of ensuring exceptional quality of service.