babylon Therapy consultations

Highly experienced babylon therapists are just a tap away with babylon Therapy. Talk in confidence to a therapist from the privacy and comfort of your home, at a time that suits you.

All of our therapists are either members of the British Association of Counsellors and Psychotherapists (BACP), the UK Council for Psychotherapy (UKCP), the British Psychological Society (BPS), the Health and Care Professionals Council (HCPC) or the British Association of Behavioural and Cognitive Psychotherapies (BABCP) and have extensive post qualification experience. You can see our therapists here.


Q. What is therapy?

Therapy, sometimes called psychotherapy or counselling, is a safe, confidential place to talk about and work through difficulties and issues you may be having in your life to help improve your wellbeing and how you feel. 


Q. What if I feel suicidal and need help urgently?

A. If you need urgent support please immediately call 999 or go to your nearest Accident & Emergency Department. You can also contact the Samaritans on 116 123.


Q. How do I book a therapy consultation?

A. You can book a therapy consultation in minutes. Simply open 'Book a consultation' from the home screen of the app, and select 'Therapist'.


Q. What is CBT and why is it different?

A. Cognitive Behavioural Therapy is an evidence-based psychological therapy that can help you manage your problems by changing the way you think and behave. CBT can help you to get a better understanding of your problems and what keeps them going, and then teaches you new skills and techniques for better managing and overcoming these difficulties.
A CBT consultation can be booked in the same way as any other therapy session, and it costs the same, just £39 per session. 


Q. How long is a babylon Therapy session?

A. Your therapy session will last up to 50 minutes.


Q. How much does a babylon Therapy session cost?

A. Each babylon Therapy session costs £39.


Q. How long is the waiting list?

A. There is no waiting list for babylon Therapy, you will be seen within days.


Q. When can I see a therapist?

A. babylon Therapists are currently available 3 to 4 days a week. When you book an appointment we will select the next available appointment, closest to the time you have selected.


Q. How does it work?

A. At the time of your consultation your therapist will call you. Your therapist will ask you questions, listen, highlight links between what you are saying, help you make changes and work towards your goals, and suggest tools and strategies for helping you manage your symptoms and difficulties better. They may also set you homework to help you practice and apply new skills you have learnt. Your therapist won’t offer to cure you, they won’t judge you and they won’t make decisions for you. Therapy is collaborative and you can choose what you talk about and what problems and changes you focus on. 


Q. What happens in the first session?

A. In the first session, your therapist will spend some time getting to know you, ask about your life, your difficulties, what brought you to therapy and what you want to achieve or get out of the sessions. You will then agree whether therapy is going to be useful to you, what type of therapy you may benefit from and how many sessions you may need. There will also be chance for you to ask any questions you may have.


Q. What age can I see a counsellor?

A. The minimum age for a confidential therapist appointment is 18.


Q. Can I access this from Ireland?

A. babylon Therapy is currently available in the UK only.


Q. Will my information be shared?

A. You can choose to have your therapy notes shared with your regular GP, but you do not have to do this.


Q. Can I book in for a series of babylon Therapy sessions?

A. Yes, you can. You can discuss this with your therapist during your first session. You can book in advance for a series of therapy or CBT sessions, and your therapist will help you decide what is best for you.


Q. How long does it take?

A. Usually it takes a number of sessions to feel better or notice improvements in how you feel but for some people a single session can be enough. You and your therapist will agree a number of sessions and you will review this and your progress regularly. Your therapist’s goal isn’t to keep you in therapy for years but to empower you to manage your difficulties better on your own.


Q. As an NHS member – do I get this free?

A. I’m afraid not, as babylon is a private service and not funded through the NHS. The price for therapy sessions is £39.


Q. What happens if I cancel?

A. You can cancel your appointment at any time via the app. With more than 24 hours notice, we can give you a full refund – simply contact with your name and appointment date and time. If cancellation is within 24 hours of your appointment we will not be able to provide a refund.


Q. What happens with my session recording?

A. To reassure you to begin with, babylon will never give any other organisation access to personal data, and holds all personal data with technical and organisational security which complies with the keeping of health records. 

You can see a full recording of your session when you go to Clinical Records - perfect for those times when you can't remember everything that was said. Don't worry, all recordings are encrypted and accessible to you, your therapist and  members of the babylon clinical team managing your care, for the purpose of ensuring exceptional quality of service.



If your therapist thinks that you are a serious risk to yourself or others, or someone else may be at risk, then they have a duty of care to report this to the relevant parties/organisations. Where possible the therapist will discuss this with you. If you have any questions regarding this, please discuss with your therapist.