5. IF THERE IS A PROBLEM WITH THE SERVICES
5.1 In the unlikely event that there is any defect with the Services:
(a) please contact and inform the Company as soon as reasonably possible;
(b) please give the Company a reasonable opportunity to repair or fix any defect and/or to contact the relevant Practitioner and request that they carry out the required repair or fix the defect; and
(c) the Company will use reasonable efforts to repair or fix the defect as soon as reasonably practicable. However the Company is not responsible for any failure by a Practitioner to repair or fix the defect.
You will not have to pay for the Company or Practitioner to repair or fix a defect with the Services under this clause 5.1.
5.2 As a consumer you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials the Company or Practitioner use are faulty or not as described. Advice about your legal rights is available in the UK from your local Citizens' Advice Bureau or Trading Standards office and in the Republic of Ireland from your local Citizens' Information Centre. Nothing in these Terms will affect these statutory rights.
1.3 The Company values your feedback and, following a consultation, provides you with the opportunity to rate your consultation and to provide additional comments. If you have any complaints, please do not hesitate to get in touch by telephoning the User service team on 0330 223 1008, or if calling from the Republic of Ireland, [00353 21 2355755] or by e-mailing the Company at firstname.lastname@example.org.