Q. If I want to make an official complaint what is the process?
A. You would need to put your complaint in writing and address an email to the Complaints Manager at email@example.com. The Complaints Manager will contact you within two working days of receiving your email to discuss the detail of your complaint.
Q. My complaint was not resolved to my liking, what do I do now?
A. To speak with the Complaints Manager directly please contact 0203 637 1273 between the hours of 8:30am - 6pm Monday to Friday. Alternatively, please address an email to the Complaints Manager at firstname.lastname@example.org who will contact you within two working days.