Q. How much does it cost to use babylon?

A. To download and keep babylon installed on your device you can use Ask, Monitor, and Clinical Records free of charge. You can choose to pay a rolling monthly subscription of £4.99 per month in the UK or €7.99 per month in Ireland, and for this you will have unlimited access to GP consultations. 

If you would rather pay-as-you-go, a single GP consultation will cost £25 in the UK, or €25 in Ireland. For more information please see our pricing page.  


Q. How do I subscribe?

A. You will be prompted to subscribe or pay for a one off consultation when you book a consultation through the app. Alternatively you can go to My Settings, Subscriptions and select your Payment Choice there. 

You will receive confirmation of you subscription via email. 


Q. Is there a maximum limit to the number of consultations I can have under my membership?

A. No. A subscription allows you to have an unlimited number of GP consultations. For more information on pricing please see our pricing page or contact support.


Q. Does my subscription cover my immediate family members?

A.  No your membership only covers the person whose name is registered. Additional family members on your family account, including dependent children, will be at an extra cost.


Q. Why am I paying for your tests if I have private medical insurance?

A. You always have the choice of where and by whom you would like your test completed. You will have a letter that you can use to claim back through your insurance company. We would advise discussing your policy with your insurance provider. 


Q. If I want to book a consultation with a Specialist, is this included in my membership?

A. No it is not. As a monthly subscriber you will pay just £49 for an appointment with a babylon specialist. For pay-as-you-go members a specialist appointment costs £79.


Q. How do I renew my subscription?

A. Each month your subscription will be renewed automatically unless you change your subscription to Pay-as-you-go. To change your subscription go to Clinical Records, select Subscriptions, Edit, select the subscription you wish to edit and then select the Payment Choice. 


Q. How do I change my subscription?

A. To change your subscription go to My Settings in the top left hand corner of the babylon home-screen, Subscriptions,  select the subscription you wish to edit ad then select the Payment Choice. You have the choice of a Monthly Subscription or to Pay As You Go


Q. If I am on PAYG do I need to pay again for a follow up requested by the consultation?

A. Yes. Any further consultation with a babylon specialist will require an additional payment. This will be £25 for a single GP consultation and £79 for a single consultation with a specialist.

(Specialist appointments for subscribers cost £49)


Q. How do I cancel my subscription?

A. Please go to My Settings in the top left hand corner of the babylon home-screen, Subscriptions, Edit, select the Monthly Subscription you would like to cancel and click on the red circle. You will be switched to Pay-As-You-Go and not be charged a monthly fee. You can continue to use all the other features and pay for GP consultations as you need them. Please note if you cancel your subscription half way through the month you will be charged for the whole month and not refunded for any unused period.

You will be sent emails confirming payments and cancellations.


Q. How much notice do I have to give to cancel my membership?

A. You can cancel your membership at any time but we wont refund for unused period of subcription. Please email to cancel your subscription.