Q. How do I know if my prescription has reached the pharmacy I have chosen?
A. You will receive both a notification in your babylon app notifying you that the prescription has been sent, and an email stating that it is ready to collect from the pharmacy you selected. If you are still unsure please contact firstname.lastname@example.org
Q. What if my prescription has not been received by the pharmacy I selected or sent to my home address?
A. Please contact babylon directly on email@example.com, or call us on 0330 223 1008, and our Clinical Support team will ensure this is sent immediately.
Q. Do you offer a repeat prescription service?
A. No we do not. If you do need further supply of your medication please Book another Consultation to speak with a GP.
Q. My prescription is incorrect and was not the same as agreed during the consultation. What do I do?
A. Please contact babylon directly on firstname.lastname@example.org, or phone 0330 223 1008 with the details of the date and time of the prescription and our clinical support team will check the details.
Q. Why am I being charged above the NHS prescription fee for medication?
A. Some prescriptions can come under the NHS prescription charge but the price you pay will depend on the pharmacy chosen, and you do have the option to shop around. You are not obligated to collect the prescription and if you would like to select an alternative pharmacy please notify us at email@example.com
Q. Can I use my Medical Exemption Card to pay for my prescription?
A. No you can not. babylon is a private health service and our prescriptions are private. As the card is only valid for NHS prescriptions it would not cover the cost of a babylon prescription.
Q. Will I have to pay for my prescription?
A. Yes you will. babylon is a private health service and our prescriptions are private. The price you pay will depend on the pharmacy chosen, and you do have the option to shop around. If you would like to cancel your prescription or select an alternative pharmacy please contact us at firstname.lastname@example.org