SCHEDULE 4 – ADDITIONAL TERMS IN RELATION TO PRESCRIPTIONS
1.1 In the United Kingdom, Services are provided by qualified doctors registered with the UK’s General Medical Council who are permitted to prescribe medicines without meeting the patient face to face. The registration numbers with the General Medical Council of each doctor who is or was in the past registered with this service to provide prescriptions can be supplied upon request to the Company. All doctors who have signed up to provide prescriptions through the Company’s systems have undertaken to comply with the General Medical Council Guidelines on remote prescribing, essential standards of quality and safety as enforced by the Care Quality Commission and copies of these can be found at http://www.cqc.org.uk.
1.1 In the Republic of Ireland, Services are provided by qualified doctors registered with the Medical Council of Ireland (IMC) who are permitted to prescribe medicines without meeting the patient face to face. The registration numbers with the Medical Council of each doctor who is or was in the past registered with this service to provide prescriptions can be supplied upon request to the Company. All doctors who have signed up to provide prescriptions through the Company’s systems have undertaken to comply with the Medical Council Guide to Professional Conduct and Ethics for Registered Medical Practitioners Seventh Edition 2009 and clinical best practice in Ireland. Copies of the Guide to Professional Conduct and Ethics for Registered Medical Practitioners can be found at http://www.medicalcouncil.ie.
2. COLLECTION OR DELIVERY OF PRESCRIPTIONS
2.1 From time to time, and subject to a range of factors including (without limitation) the nature of the items specified in a prescription and the availability of Affiliates, the App may enable you to: (i) request that a prescription be sent to your address, for you to fulfil at a pharmacy; (ii) request that the Company sends your prescription to a pharmacy near to you, for you to collect and fulfil during normal opening hours; or (iii) in the United Kingdom only request that one of our Affiliates fulfil the prescription and mail the prescribed articles to you.
2.2 If you choose to collect your own prescribed medication and to have the prescription sent to your address, the Company will use reasonable efforts to send to your address a prescription which should be acceptable in a recognised pharmacy.
2.3 If you choose to have your prescription sent to a pharmacy that is near to your location, to enable you to request the applicable medication at that pharmacy, the Company will use reasonable efforts to determine an appropriate pharmacy in the vicinity based on the location of your mobile device and will send to that pharmacy a prescription and will notify you of the address of the pharmacy.
2.4 Please note that the Company will use reasonable efforts to deliver the prescription to your device or to a nearby pharmacy promptly but that the Company is not connected with and has no control over or responsibility for any individual pharmacy, their policies in relation to acceptance or otherwise of prescriptions, opening hours or availability. There are a number of factors which may impact on which pharmacy is chosen and there can be no guarantee that a pharmacy to which the prescription is delivered (if that option is chosen) will be the nearest pharmacy.
2.5 If, within the App, you choose to order your prescription medication for delivery to you, it will be despatched by our Affiliate dispensing chemist. The terms of delivery shall be as follows:
(a) we will use reasonable endeavours to procure the processing and despatch of your prescription within 4 business days where the medication is in stock;
(b) the delivery time following despatch should typically not exceed 3 business days but please note that in relation to delivery to remote locations that delivery time could be longer;
(c) prices and delivery fees are displayed within the App at the time of the order;
(d) delivery will be either by express delivery or refrigerated express delivery depending on the item;
(e) medications are personal to the person for whom they are intended and therefore may not be returned and no refunds will be given for medications ordered once the order is placed;
(f) orders may be subject to a minimum price as displayed in the App;
(g) our Affiliate dispensing chemist and/or the Company may at its discretion refuse to fulfil an order where it considers the order not to be in the best interests of the person for whom it is intended or who has ordered it or may be illegal or contrary to any regulation or guideline;
(h) third party despatch companies will be used to deliver any orders and neither the Company nor the dispensing chemist are liable for any error or delay of the despatch company; and
(i) if no one is available to take delivery of the order when delivery is first attempted, there may be a delay in delivery, and/or the recipient may have to follow the procedures of the relevant despatch company in order to collect the order, including picking it up from a depot.
You cannot order prescription medication for delivery to you in the Republic of Ireland.
3. THE COMPANY’S RELATIONSHIP WITH THE DISPENSING PHARMACY
3.1 From time to time the Company has arrangements in place with Affiliate dispensing chemist/s in relation to orders placed through the for the fulfilment of prescriptions and associated delivery of medication. The dispensing chemist is a separate entity from the Company and to the extent permitted by law the Company disclaims any liability for any acts or omissions of the dispensing chemist. From time to time the Company may enter into arrangements with other dispensing chemists.
4. Republic of Ireland
You cannot place orders through the App for the fulfilment of prescriptions and associated delivery of medication in the mail to you in the Republic of Ireland.