Efficient, polite and professional, in fact I prefer to use the Babylon service rather than my own GP, I just find it more professional and a higher level of service. Highly recommended!
Very helpful and without medical terming mumbo-jumbo, all clear and friendly
This doctor showed empathy and understood my heath predicament.
Quick, efficient, professional and empathetic. Fantastic.
Extremely helpful and understanding as always. Thankyou
Fantastic experience. First time use and I'll be back for sure. Great GP, very nice and clear. Great service, thanks
Poor video and voice quality...poor app quality
We are very sorry to hear you find our app to be of poor quality. Connectivity troubles can happen for a number of reasons, but are more often due to a drop in your wifi connection. If you continue to experience this please do get in touch with our support team. We are always working hard to ensure a strong connection from our end.
Always an excellent service, second to none.
Lovely doctor! So helpful. Great service.
Connection issue from the app
It would be good if Doctors referred you on, either to other consultants on Babylon or to your local hospital. my said I had to go see my GP and get it referred on, seems and inconvenience. Otherwise very good.
It sounds as though this Gp did not completely understand the babylon referral processes. I will ensure they receive further training on this and I apologise for any inconvenience this has caused you. Our GPs are able to refer you to a private specialist and for diagnostic tests. Please book a further consultation if you still require this.
So convenient and helpful! My connection wasn't great so had to switch from video to audio but it was fine!
Excellent innovative service! I generally keep well and rarely have to visit my g.p. Having recurring sinus infections means sometimes I need an anti biotic to clear the infection (can b bacterial). I am a very busy mother and professional and this week found it difficult to prioritise an emergency G.P appointment. it was coming to weekend and only out of hours services would b available if my condition worsened. My GP surgery is very busy and emergency appointments are not easy to get. Using this service was quick, efficient and very effective. I was able to collect my medication within the hour and now starting to feel better .... win win all round. The GP had a lovely manner and even provided some advice on preventing the infection. Could not recommend highly enough
Thanks - so easy, efficient and friendly
She was really helpful and gave great tips. Thank you!!
Line was not the clearest. Sometimes a little muffled
I wish Marissa worked in my local surgery. She is a lovely doctor and really helped put my mind at ease.
In-CREDIBLE!!! Thank you.
Very prompt, straightforward, very friendly and all booked and sorted so quickly!
Service was Amazing, quick and professional, really appreciate the help given
2nd appointment I've had on Babylon and felt the service was great
First experience was great, professional, reassuring, will change how I consider my healthcare.
GP was very nice and knowledgeable. I think I would recommend babylon. Thanks!
Can't believe how quick and easy this was! Very friendly helpful doctor- super impressed!
Twice I have been to the pharmacy to collect my script and it's not been faxed through. ...clerical staff is not performing at the premium level I was expecting or as promised
Video calls quality could be better. To a computer, rather than a phone.
If you're having trouble with your connection and video quality, you are able to complete your consultation as a voice call. Alternatively, we do have a web version of the app which you can log into via our website.
Excellent, excellent :). Fantastic service. So time saving and convenient. Thank you!
Concise, friendly, professional.
Professional, informative and efficient. Thank you
Fabulous service as always!!
Doctor was great completely put my mind at rest and understood the urgency and concerns I had about my son.
Dr. Elaine Costello is amazing so friendly and helpful! The app is great! Will defiantly use it again :-)
Very professional and speedy, prescription all sorted and on the mend!
Friendly, efficient, professional.
Thank you Babylon for everything you done to me
Quick, easy and always reliable.
Very happy with the GP who is arranging a specialist in dermatology for my long standing skin problem.
Very helpful, didn't feel rushed which was nice!
Doctor was fantastic. the app experienced sound issues.
Was not prompted by android app to activate my microphone in permissions, so video chat failed. Gp was helpful.
Sorry for this trouble you've experienced. We have investigated what may have happened here and it appears there was a bug in the system regarding Android permissions. Thank you for bringing this to our attention, the team will have this fixed shortly.
Great! Thank you.
Would have been 5star if audio was working on video call. Dr was very helpful.