Q. Payment details: are they secure?

A. Yes. Security is of paramount importance to us. We focus on providing a secure environment that goes above and beyond industry security standards and guidelines. Cardholder data is stored using one of the most advanced encryption methods available. We use multiple encryption keys which are stored on different physical servers. A data thief would not be able to make use of information stolen from a database without also having the key. The data store where cardholder data is kept cannot be connected to via the internet.


Q. What if my phone/device gets stolen and someone tries to use my account?

A. The system has an automatic log out function, no records are stored on the phone itself, so your data is protected. You will also be required to enter a password when going to Clinical Records, so if someone took your phone while you were logged-in, your information would still be protected. 


Q. Are the consultations private?

A. Yes, completely private. The consultations are never conducted outside of a private room with just yourself and the doctor.


Q. Is my information shared? If so who with?

A. Your information can only be shared with your NHS GP or your insurance company, only if you have given us consent at the time of booking a consultation. You can update your GP details using Clinical Records. If you are claiming through your insurance provider then it will be likely that you will need to liaise with them, but we will never share your medical information with your employer. 


Q. Where are my medical records stored?

A. We do not store your personal health data on your phone. We store all your personal health data – including your primary care information, secondary care information, medication information and diagnostic information – on secure servers located in the UK. Where you have chosen a password that enables you to access certain parts of our app, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.