Q. How do I know the price of each test and kit available?

A. The prices will be displayed next to each item in the app. Delivery of each item is free and you will not have to pay to send your sample back to our supplier.


Q. How long will my order take to be received?

A. If your order is received before 3pm Monday to Friday your order will be dispatched same day and normally received the next day. Any order received outside these hours will be dispatched the next business day. 


Q. What type of blood test is this? Will instructions be included?

A. Please note that if you order a home blood test kit this will take the form of a finger prick sample test. All instructions will be included in the kit, please ensure you read the instructions carefully to ensure the accuracy of your results. 


Q. I have not received my order and it has been more than two days, what do I do?

A. Please contact support@babylonhealth.com and we will be able to check the status of your order with the supplier. 


Q. When should I do the test once I have received it?

A. We would suggest doing the test in the morning so that you can send the sample back on the same day that your sample is taken.


Q. How long will it take to receive my blood test results?

A. After posting your samples to the supplier they will be analysed and a result usually received within 48 hours.  


Q. How do I access my results?

A. When your results are received they will be populated into the different sections of Monitor, depending on the type of blood test ordered. You will also receive a notification in app when your blood results have been analysed by a babylon GP.  


Q. I am unsure if I should order a home blood test kit, where can I find more information about this?

A. You can speak with a babylon GP who can analyse your monitor profile and advise you of the best test to take. 


Q. I have received my order but it is damaged or faulty, what should I do?

A. If you have any concerns about your order please contact the supplier directly to arrange another item being sent. If you require further information please contact support@babylonhealth.com


Q. If my blood test results come back and my sample could not be analysed will I be sent another one?

A. Please ensure you read the simple instructions carefully to ensure that your sample is viable. If we receive your sample and it cannot be analysed we will ensure that another kit is sent to you free of charge. 


Q. I have ordered a test but I don't want to do it anymore. Will I be refunded?

A. If you order a test and don't want to complete it straight away you will have up to six months, depending on the expiry date on the pack. If you would like to return the pack, please follow the return instructions and we will arrange refunding of the blood analysis. Unfortunately you will not be refunded for the cost of the pack.  


Q. If my blood test results come back and they are abnormal, what do I do?

A. You will receive a notification from the GP who has analysed your results advising you to book a consultation to speak with a babylon GP.