Costs - Payment
Here you can find everything you need to know about payments. If you think we've missed anything please contact our support team at firstname.lastname@example.org
Q. What are my payment options?
A. We accept Visa (debit/credit), MasterCard (debit/credit), and American Express.
Q. I am having problems with my payment, what do I do?
A. Please email our support team at email@example.com
Q. How do I update my payment information?
A. If you would like to change or add a payment card you can go to select the drop-down menu from the top right-hand corner of your homescreen > Account > Payment > Payment Methods. This will be the same card that is used for all payments in the app until you decide to update the details.
Q. I haven't used the subscription service once, can I get a refund?
A. No. However, you can cancel or change your subscription to pay-as-you-go at any time and you will not be charged.
Q. I had connection issues and missed my consultation, will I be refunded?
A. No. You need to ensure that at the time of your consultation you have a good WiFi or mobile internet connection.
Q. I want to cancel my appointment, will I be refunded?
A. If you cancel your appointment less than two hours before the start of your consultation, you will still be charged. If you cancel your appointment more than two hours before the time of your consultation, you will not be charged.
If you book an appointment by mistake, you have up to five minutes after booking to cancel the appointment without charge. For further information please contact firstname.lastname@example.org
Q. Will I receive an account summary?
A. No you won't. You will, however, receive immediate email confirmation of any payment.