If you have any concerns about the security of your account, you should find the answers you're looking for here. If you think we've missed anything out, please let us know by emailing

At babylon your trust means everything to us. That's why we respect your privacy and protect it with strong encryption, plus strict policies that govern how all data is handled. babylon aims to do one thing: make healthcare more accessible and affordable for everyone, everywhere. babylon will never give any other organisation access to your personal data, and holds all personal data with technical and organisational security which complies fully with the keeping of health records. 


Q. Are my payment details secure?

A. Yes. We focus on providing a secure environment that goes above and beyond industry security standards and guidelines. Cardholder data is stored using one of the most advanced encryption methods available. We use multiple encryption keys which are stored on different physical servers. The data store where cardholder data is kept cannot be connected to via the internet.


Q. What if my phone/device gets stolen and someone tries to use my account?

A. The system has an automatic log-out function after 30 minutes of inactivity. You will also be required to enter a password when entering your 'Clinical records', so if someone uses your computer while you are logged-in, your information would still be protected. 


Q. Are the consultations private?

A. Yes, completely private. The consultations are never conducted outside of a private room with just yourself and the doctor.

You can see a full recording of your session when you go to Clinical Records, perfect for those times when you can't remember everything that was said. Don't worry, all recordings are encrypted and accessible only to you and restricted members of the babylon senior clinical management team managing your care, for the purpose of ensuring exceptional quality of service.


Q. Is my information shared? If so who with?

A. If you give explicit consent at the time of booking your consultation your information can only be shared with your NHS GP or your insurance company. You can update your GP details using Clinical Records. If you are claiming through your insurance provider then it will be likely that you will need to liaise with them, but we will never share your medical information with your employer. 


Q. Where are my medical records stored?

A. We store all your personal health data – including your primary care information, secondary care information, medication information and diagnostic information – on secure servers located in the UK. Where you have chosen a password that enables you to access certain parts of our app, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


Our commitment to protecting your privacy comes from a deep respect for our members. We know that your trust isn't easy to secure. That's why we will always be working hard to both earn your trust, and keep it.