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23 May 2018

GDPR and Babylon

Find out how we’re protecting users’ data in line with the new General Data Protection Regulation.


Transforming healthcare

At Babylon, our mission is to make healthcare accessible and affordable for everyone. Technology is allowing us to make this vision a reality. We are already:

  • Delivering primary care to one of the most remote areas of the world
  • We offer people in Rwanda access to fast, reliable health advice from a mobile phone; and two million have already signed up.

  • Increasing the number of patients doctors can treat
  • 80% of appointments can be managed quickly and safely through an audio or video call, freeing up doctors’ time to treat more patients.


AI and our technology

These breakthroughs wouldn’t have been possible without our technological developments. With a severe shortage of doctors around the world, it’s vital that we create digital solutions to deliver safe, effective healthcare to everyone.

AI enables the automation of tasks that are natural to humans. Our smart technology can automate certain processes, provide better insight to our doctors and track our members’ health more efficiently. To achieve all of this, we need to process your data.


What is GDPR?

On 25th May 2018, the EU’s new General Data Protection Regulation will go into effect. We welcome this, because over recent decades technology has evolved much faster than the laws that govern its use. The GDPR aims to bring laws on data handling up to date, to make sure that EU citizens’ personal data is protected.

We take our responsibility for our users’ data very seriously and think GDPR is a great opportunity for the organisations which rely on individuals’ personal data to become more transparent about what they do with it. It’s also a chance for people to learn about how the services they love work, and to make better decisions about how they interact with them.


What we’re doing at Babylon

We’ve made some changes to our systems to give our members more options over how their data is handled. We’ve done our best to make these processes as transparent and easy to understand as possible.

You might notice some changes to the Babylon apps and website, including:

  • Updated Privacy Policy
  • We’ve updated our privacy policy to provide more information on how we use your data in line with GDPR. View the updated Privacy Policy.

  • New controls in our app
  • We have introduced new privacy features, so you have more control over your data. You may be asked if you’re happy for us to learn from your data to help us deliver a better service for everyone. When using data we always remove personal identifiers; our artificial intelligence only learns from privacy protected data to help us improve the accuracy of our service. So the more you use Babylon, the more accurate it is for you and everyone else. This helps us achieve our mission of putting an affordable and accessible health service into the hands of everyone on earth.

  • Updated Terms & Conditions
  • We’ve updated our terms and conditions. You can continue using our app and website as usual as the updates do not change how we provide our services to you. View the updated Terms & Conditions.

NOTE: If you’re a GP at hand member, please follow these links for the updated Privacy Policy and Terms & Conditions.

How we stay in touch

We like to keep members up to date with new features, products and news about Babylon. You can update your email preferences in the new privacy settings area in the app, or by selecting 'unsubscribe' at the bottom of our emails.

Download the app or sign in to the website
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