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Page updated at 12:00 on 10th April 2020

Coronavirus (COVID‑19) guide

Welcome to our regularly updated guide on coronavirus. Here you’ll find the latest advice and information on symptoms, risks, how to prevent infection and what to do if you’re feeling unwell.

This guide is UK-specific. Outside the UK, the World Health Organization (WHO) recommends you follow the advice of your national or local health authority.

Current UK guidance

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

IMPORTANT - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.


What to do if you need medical help

If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), please feel free to use the free Babylon symptom checker. You can also use the 111 coronavirus service.

If you need help or advice not related to coronavirus, Babylon offers a comprehensive set of services covering information, advice, a digital health assessment, monitoring of key health and activity measures, and consultations. Please download the app to get started.

The following services are also available to anyone using the NHS:

  • for health information and advice, use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance
  • to help the NHS better understand the spread of coronavirus, please use the NHS coronavirus status checker


Babies and children

Call 111 for advice if you're worried about a baby or child.

If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.

Do not delay getting help if you're worried. Trust your instincts.

Use our COVID-19 Care Assistant

Worried you or someone you know might have coronavirus? Our COVID-19 Care Assistant helps you identify if you’re at risk, connect with expert clinicians and monitor your health. It’s free, easy-to-use and helps you get the right care, at the right time, all from your phone.

Find out more

Get up-to-date advice

Check back in on this page or on the Babylon app, which will be updated on a regular basis.

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Minding your mental health during a pandemic

The coronavirus outbreak is a scary and uncertain time for all of us and can have a significant impact on our mental health. With the help of our doctors, we’ve put together some simple things you can do to take care of your wellbeing during these times.

See our guide

Understanding the jargon

Whether it’s the news, social media, or amongst your friends and family, everyone is talking about coronavirus. That’s why we’ve created our very own Covid-ictionary to help you understand common words or phrases associated with the disease.

See our Covid-ictionary

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With so much information being shared about coronavirus, it’s hard to know the difference between rumour and fact. We spoke to Babylon doctors to help debunk a few of the myths going around.

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