COVID-19 Care Assistant

If you’re finding it hard to access information for coronavirus, or are self-isolating, we’re here to help.

Meet our COVID-19 Care Assistant. It makes taking care of yourself and your loved ones easier.

Designed for coronavirus care

Our COVID-19 Care Assistant offers information from NHS doctors and clinicians. 
You can access it through our Babylon app or on our website.

If you're a Babylon GP at Hand patient, or one of our private subscription members*, here's how it can help you in 4 easy steps.

* The Symptom Checker is free to all users. Our full Covid-19 Care Assistant tool is only available to our paid subscribers, Babylon GP at Hand, and selected partners.

Step 1

Get the latest information

Find continually-updated information on coronavirus, like how to self-isolate and tips to take care of the elderly. Our information comes from NHS doctors and Public Health England.

Step 2
Symptom checker and live chat

Babylon offers a symptom checker that has the ability to recognise what might be COVID-19 symptoms and suggest possible next steps. You can access the symptom checker via the app or web and use the live chat feature to ask questions and receive answers from a member of our team.

Step 3
A Care Plan made
 for you

After you’ve received information about your symptoms, our COVID-19 Care Assistant will give you a Care Plan, based on the latest guidance. Get daily notifications to track your symptoms, reminders to measure your vital signs, information for the 14-day isolation and general tips for your physical and mental wellbeing.

Step 4
Speak to a 
healthcare expert

Our COVID-19 Care Assistant allows you to have a video consultation with a clinician via your smartphone or web, possibly saving you a trip to the hospital. After you enter your symptoms into our Symptom Checker, it will indicate possible next steps.

If you believe you need to speak to a healthcare professional, you can book a video consultation. You can do all of this within the app or on web.

Do not use this service during an emergency (emergency services should be contacted instead) or if you are pregnant. Steps 1 - 3 of Ask A&E’s Covid-19 Care Assistant is a general information service. It does not provide medical advice or a diagnosis but will provide you with information and/or possible actions you may take. Depending on the outcome of Steps 1-3, you may be referred for a digital consultation with a clinician (Step 4).

Use our Symptom Checker to get started