Babylon Triage Regulatory

Last updated 5 August 2021

The range of services available to you may vary depending on your particular configuration.

App Name: Triage

Version Number: 4

21 JAN 2021

Babylon Partners Ltd
1 Knightsbridge Green
London, SW1X 7QA, UK

+ 44 (0) 20 3637 1273

Babylon Health Ireland Ltd
North Point Business Park
New Mallow Road, Cork, Ireland

Intended Use:

Triage is a chat-based informational service that analyses the initial user input, then goes through a series of questions matched to that input (the majority of these are predetermined question flows written by clinicians; a portion is chosen using AI). After this the user is provided with some information about the location and timescale in which they might need to be treated, and may also be given some information about possible conditions based on the information they entered. This is accompanied by general self-care advice, where appropriate.

Triage is intended to be used by lay people over the age of 16. The patient population includes cisgender (people whose gender identity matches their sex at birth) presenting with a common primary care condition (excluding pregnancy, and some mental health and dermatology conditions). Users must be over the age of 16. However, Triage provides health information for all age groups. This means that someone over 16 can use the product on behalf of all age groups.

Triage is not intended for use in an emergency or during pregnancy.

Clinical Benefits:

The Triage application presents significant clinical benefits in the form of fast, accurate, and trustworthy medical triage advice by providing information about where the medical concerns and information entered might need to be treated and/or possible causes for what a user entered (and their associated likelihoods).

Intended Outcome Limits:

Triage has the following limits to its intended outcomes:

  • The system is not intended to be a replacement for a medical diagnosis.
  • The system provides information on suitable healthcare services for the user based on the medical
    concerns and information they enter.
  • The system provides information about medical conditions which may be the underlying cause of the
    presented medical concerns and information.
  • Users are expected to use their own judgment and should not rely only on the information provided to
    inform the actions they take.
  • The system is not intended as a diagnostic or triage aid to healthcare professionals, nor a replacement
    of healthcare professionals.
  • The triage system outcomes in some instances refer to specific conditions that can be generalised to
    the patient’s concerns and information. This is not intended as tailored advice, rather an explanation to
    the user why they may have been given a specific triage suggestion.
  • The triage system outcomes that are accompanied by a list of conditions will also carry further
    information about these conditions, in some cases explaining how these individual conditions are
    treated – this is not treatment advice for the user, but supplementary generic information which is not
    specific to the user or the medical concerns and information entered.


There are a few contra-indications that apply to Triage in the European Economic Area.

  • It is not intended to be used by a person below the age of 16.
  • It is not intended to be used by a person whose gender identity does not match their sex assigned at
  • It does not address all primary health conditions, dermatological and mental health conditions.
  • It is not intended to be used for the triage of symptoms of serious or life-threatening emergencies or
  • It is not suitable if the user has the following symptoms or is at all concerned:
    • Severe, heavy or crushing chest pain, which may move to jaw, neck, arm, or back, or be
      associated with sweating, shortness of breath or nausea.
    • Signs of a stroke, which may include facial weakness, inability to hold both arms up, or difficulty
    • Severe breathing problems.

Product Specifications

Hardware requirement
(not supplied with the product)
Android and iOS device (phone; tablet)

Desktop PC

Internet access required:Yes
Minimum OS requirementAndroid: OS version 5 (API 21)

iOS: OS version 12.0



Internet Explorer 11
Edge (latest versions)
Google Chrome (latest versions)
Mozilla Firefox (latest versions)


Safari 12 and later
Google Chrome (latest versions)
Mozilla Firefox (latest versions)
Min. screen resolution640px × 1136px
Supported Language(s) in the EEAen-GB
Therapeutic coverage400+ primary care conditions
Chat history retention period in the application1 month

Incident Reporting

Please complete this form if you have discovered a potential issue with our Triage symptom checker service. Note that any information submitted will be governed by our privacy policy.

Triage has been developed in compliance with European Commission Directive 93/42/EEC for Class I devices.

Triage is registered with the MHRA (registration number 7139) and CE marked as Class I medical device in the United Kingdom.