Cookie Policy

1. What is a cookie? A cookie is a piece of information, like a tag, that is stored on your computer, tablet or phone when you visit a website. It can help identify your device whenever you visit that website. Cookies are used by most major websites, including UHB and Babylon. To make the best use of the Ask A&E website, we would recommend you set your device/web browser to accept cookies. The choice, however, is yours. Some features of the site may not work as intended without cookies enabled.

2. What information is kept in a cookie? Typically, a cookie holds: the name of the website that it has come from; how long the cookie will stay on your computer or phone; and a value (usually a randomly generated unique number) along with your preferences for a website.

3. How do cookies affect my privacy? You can visit our website without revealing your personal details. We may ask you for personal information so you can use our services efficiently. Full details of how we collect information, how we use it, how we keep it and how we disclose it can be found in our Ask A&E Privacy Policy.

4. How we uses cookies

  • Your experience Cookies are used for a variety of things that help improve your online experience. They can also help in other ways, including: making logins faster by remembering your customer details, helping a page to load quickly, giving you access to our live chat, or making sure our pages are optimised for your browser or device (by giving us technical information about the device or browser you are using).
  • Safety and security Some cookies help make sure your information is secure when using our services while keeping our site easy to use.
  • Improving our service. We also use cookies to measure and analyse how visitors use the site. This helps us develop it and make it easier to use.

5. Third party cookies

To improve our service and understand how you have interacted with our site only, we may use Google Analytics, Optimizely and/or Facebook (please note that the marketing/targeting function via the Facebook cookie is not in active use).

6. How to manage cookies You can accept or refuse cookies. Blocking all cookies for this website will prevent it from working. Accepting cookies is the best way to make sure you get the best from our website. If you use a different device, computer profile or browser you will have to tell us your preferences again. Most browsers automatically accept them but you can change your browser settings to restrict, block or delete cookies if you want. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's manual) to learn how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from. Please see help on deleting and controlling cookies. Some browser-specific guidance can be found here (UHB or Babylon is not responsible for content on other sites):


Where to look

More Information

Internet Explorer

Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.


Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.


Cookie settings in Firefox are managed in the Options window's Privacy panel


Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.


Click on settings, then advanced setting and the options can be found under the Cookies section

UC Browser

Choose the Tools menu, then Internet Options, then the privacy tab and click Advanced


Go to the Privacy & Security tab in Settings

Samsung Internet

Tap on the More option, then Settings and select the Privacy option

7. If you are still looking for more information then you can contact us by email to: