Babylon Triage Regulatory

Last updated 17 September 2020

The range of services available to you may vary depending on your particular configuration.

App Name: Triage

    Version Number: 3

      17 SEP 2020

      Babylon Partners Ltd
      60 Sloane Avenue
      London, SW3 3DD, UK
      +44 (0)20 7100 0762

      Intended Use:

      Triage is a chat-based informational service that analyses the initial user input, then goes through a series of questions matched to that input (the majority of these are predetermined question flows written by clinicians; a portion is chosen using AI). After this the user is provided with some information about the location and timescale in which they might need to be treated, and may also be given some information about possible causes for what the information they entered (and their associated likelihoods). This will be accompanied with self-care advice, where appropriate.

      The conditions for which the service can provide information include common primary care conditions, excluding pregnancy. Triage does not address all dermatological and mental health conditions.

      Triage is intended for use by adults over the age of 16 excluding pregnant women. The service is intended for use by lay persons.

      Clinical Benefits:

      The Triage application presents significant clinical benefits in the form of fast, accurate, and trustworthy medical triage advice by providing information about where the medical concerns and information entered might need to be treated and/or possible causes for what a user entered (and their associated likelihoods).


      • Do not use Triage in an emergency.
      • Triage is powered by artificial intelligence and is not a real clinician.
      • Output from Triage does not constitute medical advice, diagnosis or treatment; it provides triage advice based on the combination of symptoms that a user enters.
      • A list of possible causes that may cause these symptoms, which may be shown to a user, does not provide a personal diagnosis and is for information purposes only.
      • If your symptoms persist, change or worsen, or you are concerned, seek further advice.
      • Triage is only for users aged 16 and over.
      • You should read our terms and conditions for more information.
      • Where appropriate we use error messaging to guide users to improve inputs such as incorrect passwords
      • Triage is not suitable if you have the following symptoms or are at all concerned
        • Severe, heavy or crushing chest pain, which may move to jaw, neck, arm, or back, or be associated with sweating, shortness of breath or nausea.
        • Signs of a stroke, which may include facial weakness, inability to hold both arms up, or difficulty speaking.
        • Severe breathing problems.

      Incident Reporting

      Please complete this form if you have discovered a potential issue with our Triage symptom checker service. Note that any information submitted will be governed by our privacy policy.

      Triage has been developed in compliance with European Commission Directive 93/42/EEC for Class I devices.

      Triage is registered with the MHRA (registration number 7139) and CE marked as Class I medical device in the United Kingdom.