Your Feedback 

Getting feedback is very important to us. When you raise an issue, we care about it and act fast to solve it. The start of any genuine feedback relationship is transparency, so we are uploading all the in-app ratings you have given us, and all the things you’ve told us about the service right here. With your help we'll keep doing what works and fixing what should be done better. Many thanks for your comments, please keep them coming.

20 Feb 2017

Very nice and very understanding.

20 Feb 2017

Brilliant - very knowledgable thank you

19 Feb 2017

Swift consultation, felt at ease.

19 Feb 2017

Very professional.

19 Feb 2017

Lovely, friendly and very informative.

19 Feb 2017

Great service, doctor incredibly helpful.

18 Feb 2017

So happy to have spoken to Dr Kirklin. So helpfully, very knowledgeable, kind and caring. Prescribed me antibiotics after a detailed examination. No fuss or hassle and also gave me very good advice and an explanation for my symptoms. Feel much more reassured and hopefully now able to have a nice birthday! Thanks so much!

18 Feb 2017

Dr Kirklin was very nice and kind. Even though it was my first time using the app, she made me feel very comfortable. Thank you dr Kirklin.

18 Feb 2017

The app does not work well for the ordering and collection of prescriptions, I have entered the details for he pharmacy but no idea if anything has been sent to them or if the app has done anything, clicked on the collect box and it flashed to a map then back to the fist screen as if there was a fault.

Thank you for bringing this to our attention. Our team are now investigating this bug and will have a fix released shortly! In the meantime, our support team are more than happy to help you with sending your prescription to your chosen pharmacy, please contact them on 0330 223 1008.

17 Feb 2017

Extremely helpful.

17 Feb 2017

Sound a bit crackly at times. Doctor very good.

17 Feb 2017

Saved me a trip to the local gp with a sick child. Thanks.

17 Feb 2017

Video connect was rocky

17 Feb 2017

perfect friendly efficient doctor, thank you

17 Feb 2017

Dr Huma Afzal was excellent - thanks!

17 Feb 2017

very professional

16 Feb 2017

very friendly and efficient

16 Feb 2017

really helpful and informative

16 Feb 2017

So quick and helpful, felt as comfortable as a normal face to face appointment if not more so.

16 Feb 2017

Had my appointment , doctor said she would be in contact with my gp in regards to my health matter. However, I phoned my surgery the following afternoon to check this had happened and they told nether they have had no contact with the Babylon doctor. Very disappointing.

I'm sorry to hear about this difficulty following your consultation. Our support team have spoken to yourself and the practice since your consultation to resolve this matter. Please contact us if you'd like to discuss this further.

15 Feb 2017

Very helpfull and nice person, very easy to speak to and really put me at ease

15 Feb 2017

Top man professional speedy excellent service keep it up

15 Feb 2017

Excellent consultation. The doctor was very helpful and informative.

15 Feb 2017

My problem has been resolved, quickly and efficiently.

15 Feb 2017

Very pleased with the service and Dr was very pleasant and helpful.

15 Feb 2017

listened, understood, probed and thorough.

15 Feb 2017

I am very pleased with my appointment today ! It was very easy to communicate and was very helpful!

15 Feb 2017

Excellent phone consultation. He was very helpful and informative in the diagnosis and gave very detailed information on the drugs I have been prescribed. Thank you!

15 Feb 2017

Very quick and helpful advise

15 Feb 2017

very professional

15 Feb 2017

very professional

15 Feb 2017

Consultation was great, easy to speak to and felt comfortable

15 Feb 2017

Consultation was great, easy to speak to and felt comfortable

14 Feb 2017

pleasant and professional

14 Feb 2017

very clear, efficient and timely. many thanks

14 Feb 2017

Very knowledgeable Doctor, highly recommend

13 Feb 2017

Very clear and thorough

13 Feb 2017

Very kind friendly and informative. Put my mind at ease. Very pleased to have an appointment within 10 minutes. Excellent service.

13 Feb 2017

friendly, helpful and professional

13 Feb 2017

Deborah was very patient and helpful