Polite, friendly and very helpful.

extremely clear. very happy with interaction with Dr Hillick

Thanks to Sarah very helpful

Very good. Had to call next day though for referral letter as had not received it.

No suggestions - excellent service

Very helpfully. Dr Maria gave enough time to explain and advise.

very good opening conversation. gave me confidence can address my issues and Helen has credibility that allows me to take on board what she will put forward. v happy with call

Excellent service and excellent doctor. I am very impressed.

This doctor was extremely helpful, very thorough and made me feel comfortable and at ease. I would definitely use this service again if necessary.

Very professional. Friendly and thorough. Feel like he got right to the root of my problem. Highly recommended.

Really fantastic, thank you!

Very good as always! Thank you.

No suggestions however I would like to commend the doctor with the advice and support given. Thank you!

Brilliant

top very reassuring

Thank you.

Thank you, brilliant service and advice

The consultation was great but the sound quality was lousy and she was very hard to hear.

Fantastic - genuinely the best GP experience I've had, and as someone that travels regularly it's great having a service like this available.

Again brilliant service. I consistently come away from Babylon consultations feeling like I have been listens to and cared for, which is so important when you are not feeling well. It sounds basic, but its missing a lot of the time in health services.

very friendly

Asked relevant questions, took the time to listen and gave good, clear advice.

Brilliant service. Thanks very much for your help.

Thank you so much for such an excellent service

Great appointment for my 8 year old daughter, Dr was brilliant with her.

Sherina was very helpful and forthcoming, she gave me direct and clear advice on my problem. However, she wrongly instructed me that the medication that I needed was over-the-counter. In fact, it was by prescription. The issue was quickly resolved through Babylon hotline, but I had to postpone my treatment by a day because of this error.

Thank you for your feedback, it really does help us to improve our service. I am sorry to hear of the inconvenience and the miscommunication with the medication, this will be fed back to the doctor. If there are any further questions of queries please do not hesitate to get in touch with our support team on support@babylonhealth.com or 0330 223 1008

Felt reassuring and being listened to. Why couldn't a normal NHS GP do that instead of blushing people off without even touching them?

App crashed so the video did not work

Thanks for your feedback! I'm sorry to hear your experience wasn't up to our usual standards. We are always working hard to ensure top quality connection at our end so I will ensure the GP you spoke with has the necessary connection checks completed. If you continue to experience these troubles please don't hesitate to get in touch.

very helpful

very understanding. thank you

Excellent

very pleasant and acted prompty

very understanding and easy to talk to.

The doctor was really nice and she has solved all our doubts and now we are calmer. Thank you so much to the dr Sarah Brennan.

Brilliant. Very thorough.

Excellent service. So helpful not to have to move from home when in pain. The doctor was brilliant.

On time great service thank you

Very thorough, friendly and professional throughout. First appointment through the app and I'm very impressed.

Very nice doctor and very clear in her diagnosis..

Brilliant doctor. Shame I couldn't rate her immediately after the consultation finished though. You need to fix that.