Healthcare 24/7, on your phone
Free through
Fidelis Care
Qualified Health Plans
(Metal-Level Products)
Download the Babylon app and speak to a New York Telemedicine Associates healthcare provider in minutes.
Access free video appointments now
- Search for ‘Babylon Health’ on Google Play or in the App Store and download to your smartphone or tablet.
- Open the app and register your details. Enter your details exactly as they appear on your Fidelis Care member card.
- Enter the code 'FIDELIS' to unlock Babylon Video Appointments for free. If you're not covered by Fidelis Care Qualified Health Plans (Metal-Level Products), you can still use the app but you cannot book a video appointment.
Need help with the app?
Email the Babylon support team at us-support@babylonhealth.com or call 1-800-475-6168.
We're available seven days a week including holidays from 8 am to 10 pm EST.
The benefits of Babylon Video Appointments
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Talk to a healthcare provider, anytime
The Babylon app will connect you to a New York Telemedicine provider in minutes, at no cost. The Babylon app saves you time, money and worry.
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Faster referrals
If you need further treatment, our healthcare providers can refer you to a specialist or for further tests. Just as you’d expect from an in-person appointment.
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Convenient prescriptions
Our providers can get your prescription delivered to the pharmacy of your choice within minutes.
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Personalized care
Talk to a doctor via live video on your terms. Just book your appointment and a provider will call you then.
Get started
Download the app and enter the code 'FIDELIS'
Need help? Contact us
*Behavioral Health services are available weekdays from 7 am to 7 pm EST