Healthcare 24/7, on your phone

Free through
Fidelis Care
Qualified Health Plans
(Metal-Level Products)

Download the Babylon app and speak to a New York Telemedicine Associates healthcare provider in minutes.

Access free video appointments now

  1. Search for ‘Babylon Health’ on Google Play or in the App Store and download to your smartphone or tablet.
  2. Open the app and register your details. Enter your details exactly as they appear on your Fidelis Care member card.
  3. Enter the code 'FIDELIS' to unlock Babylon Video Appointments for free. If you're not covered by Fidelis Care Qualified Health Plans (Metal-Level Products), you can still use the app but you cannot book a video appointment.
Get it on Google Play Download on the App store

Need help with the app?

Email the Babylon support team at or call 1-800-475-6168.
We're available seven days a week including holidays from 8 am to 10 pm EST.

The benefits of Babylon Video Appointments

  • Talk to a healthcare provider, anytime

    The Babylon app will connect you to a New York Telemedicine provider in minutes, at no cost. The Babylon app saves you time, money and worry.

  • Faster referrals

    If you need further treatment, our healthcare providers can refer you to a specialist or for further tests. Just as you’d expect from an in-person appointment.

  • Convenient prescriptions

    Our providers can get your prescription delivered to the pharmacy of your choice within minutes.

  • Personalized care

    Talk to a doctor via live video on your terms. Just book your appointment and a provider will call you then.

Get started

Download the app and enter the code 'FIDELIS'

Get it on Google Play Download on the App store

Need help? Contact us

*Behavioral Health services are available weekdays from 7 am to 7 pm EST