New York Telemedicine Associates, available through the Babylon app, have joined Mount Sinai Health Partners

to expand 24/7 access to digital healthcare service to millions of New Yorkers.

Demands on medical professionals, hospitals, and other healthcare facilities is growing every day across the United States, and there has never been a greater need to protect and reduce the overall strain on healthcare professionals. While New Yorkers remain sheltered in place and hospitals battle overwhelming COVID-19 patient numbers, Babylon is providing a comprehensive care solution aimed to quickly put 24/7 digital healthcare services into the hands of millions of New Yorkers, right where they are.

Eligible New Yorkers can now access digital healthcare services through the Babylon app, such as telemedicine, through select health plans. Key tools through the Babylon app include a new COVID-19 Care Assistant that provides up-to-date information about COVID-19, with the hopes of easing patient anxiety and helping individuals make informed next steps toward wellness.


The service will take pressure off of New York emergency rooms, doctor’s offices, and other medical services. The Babylon app can be accessed 24/7 and combines updated health information, a symptom checker, live chat with real Babylon team members, symptom logging, and virtual doctor consultations with New York Telemedicine Associates.

Eligible health plans:*


  • Humana Medicare Advantage
  • Empire BlueCross BlueShield Commercial
  • Empire BlueCross BlueShield Medicare Advantage
  • Oscar Commercial
  • Cigna Commercial

*Some product lines may not be included. Please confirm participation of Telemedicine Associates, P.C. with your plan directly


Babylon services available to eligible patients:

  • 0843 MTSN US WEB COVID19 Handset Symptom Checker 600x1110 APR20

    Chatbot

    Describe what's wrong and the Babylon Chatbot can use powerful artificial intelligence to identify possible causes and give you information about when to speak to a provider.

  • 0843 MTSN US WEB COVID19 Handset Consultation 600x1110 APR20

    Video appointments

    Talk to a provider at any time of the day or night. Appointments are typically available within two hours.

  • 0843 MTSN US WEB COVID19 Handset Healthcheck 600x1110 APR20

    Healthcheck

    Answer questions about your lifestyle and family history. Explore your current and future health risk factors, and learn how to stay well in the long term.

The new COVID-19 Care Assistant

Babylon by the numbers

  • 4 million patients worldwide
  • 2.15 million digital consultations booked
  • 3.4 million times Chatbot used
  • 1.5 million app downloads
  • $635 million total investor funding to date
  • 150,000 5-star app ratings
“Babylon, a leader in convenient and accessible digital health care services, is a valuable addition to our high-performing primary care network. New York is the epicenter of the COVID-19 pandemic and more than ever the need to engage with our patients in their homes has become an essential part of healthcare. Having Babylon in our network also strengthens our capacity in this area to serve our patients at the highest level.”
- Robert W. Fields, MD, MHA, Chief Medical Officer, Mount Sinai Health Partners

Eligible for the Babylon App?

Download the app and unlock access using the code: NYC

Once you’ve registered, try booking a video appointment or or use Babylon's digital health tools.

Find out more

The Babylon Chatbot is a symptom checker. It is for informational purposes only. Do not use the Babylon Chatbot for diagnosis or treatment. Do not use it for managing any condition, including COVID-19. It does not replace the advice of a healthcare provider. If you need medical advice, please book an appointment with a provider. You can do this through the Babylon app. You can also do this by contacting your primary care provider. If you are having a life-threatening emergency, please call 911. Only adults located in the United States should use the Babylon Chatbot. Do not use it if you are pregnant. The Babylon Chatbot is based on established sources like the CDC, WHO, medical journals, public health databases, and practice guidelines.