Privacy | Babylon Health

Babylon Privacy Policy

Effective Date: May 31, 2019

At Babylon Inc. (“Babylon”, “we”, “ our”, and “us”), we respect your privacy and appreciate the trust you have placed in us. This Privacy Policy explains how Babylon collects, uses, and discloses information we obtain in connection with our provision of services through the websites, mobile applications, or other online services that link to or refer to this Privacy Policy (collectively, the “Services”).

It is important that you read this Privacy Policy carefully because any time you use our Services, you consent to the practices we describe in this Privacy Policy.

How we collect your information

Information You Provide

We collect any information that you provide us when you use the Services. For example, when you register or contact us directly, we may ask you to create a user name and password and provide your contact information, such as your name and email address, and demographic information, such as your gender and age. We also may collect information about your health, such as symptoms, risk factors, medications and procedures, that you provide us when you interact with our Services. In addition, we may collect information through your communications with our team and your payment information when you transact with us. We also collect any information you provide when requesting additional information from or about our Services, such as your name, phone number, and email address.

Information We Collect Automatically

We may automatically collect certain technical information from your computer or mobile device when you use the Services.

Device and Usage Information. We may receive information from your device, including the IP address, mobile operating system version, and unique device identifiers. We may also collect and store your browser and app settings and preferences.

Online Activity. We may receive information about your interactions with our Services, such as the time spent interacting with content and the dates and times of your visits, and other information through the use of cookies, web beacons, and other Internet technologies:

Cookies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your computer or other Internet access device. Cookies may enable us to personalize your experience on the Services, maintain a persistent session, passively collect demographic information about your computer, and monitor other activities. Please consult your browser and app settings for information about the choices you may have to disable or limit cookies.

Web Beacons. Web beacons and similar technologies are small bits of code, which are embedded in web pages, ads, and e-mail, that communicate with third parties. We may use web beacons, for example, to count the number of users who have visited a particular web page, to deliver or communicate with cookies, and to understand usage patterns.

Other Internet Technologies. Our Website and mobile applications may use local stored objects (also referred to as “Flash cookies”) and other types of local storage (such as browser-based or plugin-based local storage) that can be used to store certain information about your activities and preferences across different services and sessions. Please note that these technologies are distinct from browser-based cookies, and you may not be able to control them using standard browser tools and settings.

Location Information. We may obtain information about your physical location, such as when you use the geolocation features in your device.

Other Information

Information from Other Sources. We may obtain information from third parties and sources other than the Services, such as from our sponsors and advertisers.

How we use your information

We generally use the information we collect to:

Provide, customize and improve our products and services. For example, we use the information we collect about you to provide the Services, to improve and develop new products, services, features, and functionality, and to understand and analyze the usage trends and preferences of our users. We also use your information to: (i) personalize our Services, such as remembering information about you so that you will not have to re-enter it next time you use the Services; (ii) provide customized content and relevant advertising; and (iii) monitor and analyze usage and the effectiveness of the Services and marketing activities.

Communicate with you about our products, services, and promotions. For example, we may send email to the email address you provide to us for operational purposes, such as account management or customer service. We may also use your information to send you promotional communications, such as by e-mail. If you prefer not to receive such promotional communications from us, you may opt-out by following the instructions included in those communications.

Comply with applicable law and enforce our legal rights. We may also process the information we collect about you or from you for the following purposes: (i) to enforce our Terms and other legal rights, including intellectual property rights; (ii) to comply with or address applicable law, regulations, or legal process, such as a court order or subpoena; (iii) in response to requests by government agencies, such as law enforcement authorities; and (iv) to comply with industry standards and our policies.

Otherwise with your consent or as described to you at the time of collection.

Third parties with whom we share your information

Affiliates. Your information may be shared among Affiliated Companies for the purposes described in this Privacy Policy. “Affiliated Companies” refers to companies related by common ownership or control.

Service Providers. We work with third party service providers who provide development, hosting, and other services. These third parties may have access to or process your information in connection with providing us these services.

Business Transfers. We also reserve the right to transfer your information to advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.

Other Parties As Required by Law or As Necessary. We may disclose information about you: (i) if we are required to do so by law, regulation, or legal process, such as a court order or subpoena; (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to protect against or respond to physical, financial or other harm, injury, or loss to property; or (iv) in connection with an investigation of suspected or actual unlawful activity.

With Your Consent. We may share information for other purposes with your consent or at your direction.

We also may use or make available to third parties information in a manner that does not identify you or has been aggregated. For example, we may share aggregated information with third parties that sponsor usage of the Services.

Third parties services

The Services may link to or otherwise provide access to websites or other services provided by third parties. Any information you provide on third-party websites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Services. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Services. We encourage you to learn about third parties’ privacy and security policies before providing them with information.

Third parties advertising, links and content

We allow third parties, including business partners, advertising networks, and other advertising service providers, to collect your information through cookies, web beacons, and other technologies on the Services. This information may be collected over time and combined with information collected across different online services. For example, Braze technology has been integrated into the Services. Braze technology will automatically track certain usage metrics involved with your use of the Services (such as when you first used the Services and when you last used them, and the total number of sessions you have had on that Services). A detailed list of what information is automatically captured by the Braze technology can be found here.

These third parties may use this information to deliver advertisements in the Services and elsewhere tailored to your interests, preferences, and characteristics. You may be able to opt out of this interest-based advertising through your device settings or mobile app permissions. In addition, some of these companies participate in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising. Please visit the websites operated by the Network Advertising Initiative and Digital Advertising Alliance to learn more.

Do-Not-Track Signals and Similar Mechanisms. Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, the Services currently do not take action in response to these signals. If an when a final standard is established and accepted, we will reassess how to respond to these signals.

Your choices and rights

You may, of course, decline to share certain information with us, in which case we may not be able to provide to you some of the features and functionality of the Services. If you wish to exercise any legal rights you may have to access or amend any personal information we hold about you , you may contact us at us-support@babylonhealth.com.

How we hold and protect your information

We use certain physical, administrative, and technical measures that are intended to maintain the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable. We cannot and do not guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Moreover, Babylon cannot guarantee the security of networks that we do not control, including the Internet and any wireless networks over which information may be transmitted to Babylon.

Children's privacy

We do not knowingly collect information online from children under the age of 13. If Babylon becomes aware that any person submitting information to the Services is under the age of 13, we will promptly take steps to delete any personal information collected in accordance with applicable law.

International Users

The Services are intended for users located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you may be transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.

Changes to our privacy and practices

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. To inform you of any change, we will post the updated Privacy Policy on the Services and indicate at the top of the Privacy Policy when it was updated.

Your California privacy rights

Residents of California have the right to request a disclosure describing what types of personal information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding calendar year. We do not share personal information with third parties for their own direct marketing purposes.

How to contact us

If you have any questions or comments about this Privacy Policy, our privacy practices or if you would like to exercise your rights and choices, please contact us at us-support@babylonhealth.com.