Our healthcare providers are here whenever you need them

Time and location should never stop you from getting the care you need. With Babylon video appointments, providers are on call to provide care when you need it. Anytime, day or night. Available through select health plans.

Get the help you need

The provider will assess your symptoms, discuss your options with you, prescribe medication if needed, and can even refer you to a specialist or lab. Providers can help you with allergies, congestion, cough, fever, flu, pain, rashes, upset stomach, mental health and more.

What to expect

If you’ve never experienced a video medical appointment before, the first one might feel intimidating. But try not to feel nervous. Our goal is to make it as simple and convenient as possible for you.

1. Book an appointment

Decide on a time that’s convenient for you and book an appointment through the Babylon app.

2. Starting the appointment

Make sure you’re in a quiet, private location and enable notifications for the Babylon app. Your provider will call you through the app, also from a quiet and private location.

3. During the appointment

Once you’re connected, you and your provider will discuss the symptoms or issue you’re experiencing.

4. Getting treatment

Your provider will make a recommendation based on your discussion and your medical history. If needed, they may write a prescription, order tests, refer you to a local specialist, or advise you to self-monitor.

5. After your appointment

Your provider’s notes from your appointment will be added to your account with any test results.

6. Always safe, always private

Your call will not be recorded or monitored. Everything you discuss during your appointment will stay private and confidential between you, your provider, and any clinical support staff assisting your provider with your care.

Exceptional providers

All of the doctors, nurse practitioners and behavioral health clinicians are fully licensed and handpicked to make sure you get the best care possible. It’s imperative that your provider is just as passionate about your well-being as we are. See a virtual doctor in New York, California, Missouri, Iowa, Nevada and more if you are on an eligible health plan.

Safety and convenience through telehealth

When you book an appointment with an online doctor, you're getting all the care of a doctor's office from the convenience of your own home. You can quickly set up a standard visit with your primary care doctor, get a specialist or lab referral, or arrange an urgent care virtual visit (for non-life-threatening medical emergencies). Telemedicine services bring the doctor visits to you. Discuss your health concerns and underlying health conditions privately over video chat. Your doctor can set up a treatment plan and prescribe medications for pick up or delivery, based on your pharmacy.

Telehealth is perfect for at-risk or remote patients who have trouble getting into a doctor's office. Set up an appointment without worrying about contracting something from another patient. If traveling is difficult, or the doctor is too far away, virtual healthcare brings the medical professional to you.

Telehealth services aim for full accessibility to healthcare. That's why we've made our service as simple and transparent as possible. Download the Babylon App and input the code given to you by your health insurance provider to start meeting with a virtual doctor. You can see all of your medical care through the app and stay informed.

While a virtual doctor can address everything from routine appointments to urgent care, some medical conditions still require in-person assessment. In case of a life-threatening emergency, call 911 or go to the emergency room.

FAQs

How do I see a doctor online?

After setting up your Babylon account, select the appointments tab. From there, you can

  • Select an appointment
  • Enter the reason for appointment
  • Select the date and time of your appointment
  • Request a translator (if needed)

When first booking an appointment with us, you can filter by gender. You can also rebook with a Babylon provider you have seen before. When the day of your appointment comes, your provider will call you through the Babylon app.

What do online doctors treat?

Our online doctors can treat a number of medical conditions. Typically, 80% of health issues can be handled by a video appointment*. From a sore throat or the flu to eczema, skin infections, and other skin conditions to a consultation for COVID-19. Anything you could see a primary care doctor for, we can treat. We also include treatment for developmental disorders like ADHD, pediatric issues, allergies, and more.

* Based on research from Cal Matters, Kaiser Permanente, and internal UK data from Babylon GP at Hand

Virtual doctors can also request lab tests, recommend specialists, prescribe medications, and more. See our What We Treat page for a full list of medical conditions we treat online.

What will a virtual doctor visit cost?

With a qualified health insurance plan, our telehealth services are available at no cost to you, with a $0 copay.

How fast can I see a doctor?

If you have non-life-threatening concerns about your health and wellness, you can book a virtual appointment to see a doctor on-demand. With Babylon, you can usually see a provider within half an hour.

Can virtual doctors prescribe medications?

Yes, our virtual doctors can prescribe certain medications, like antibiotics, antivirals, birth control, and other medicines. Get treatment for everything from a UTI to the flu. If your medication requires an in-person visit, our providers can refer you to visit a doctor's office.

Can I get help for mental health issues online?

We offer therapy and psychiatry services for addressing mental health issues for patients with select health plans. Online therapy services include cognitive behavioral therapy (CBT) / psychotherapy (talk therapy) and prescriptions. Online counseling from licensed therapists and healthcare providers can help you manage your symptoms for a variety of mental and behavioral health issues.

When can I make a virtual doctor appointment?

You can book an appointment with a healthcare professional any time, 24/7. Whenever is most convenient for you!

Does Babylon accept my insurance?

We accept a selection of insurance plans for patients in California, Iowa, Nevada, New York, and Missouri. Your coverage may vary depending on your insurance provider and your specific plan. Get more information about which insurance plans we accept here.

Get Started

Download the Babylon app to talk to a doctor.